Robert M. Maloney Jr.
Chairman of the Board of Directors (Principal)
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Robert M. Maloney, Jr. has over 36 years of experience in the airfreight industry. After completing two years of studies at Hawthorne College in New Hampshire, and two years of service with the U. S. Army in Munich, Germany, he began his career with Intercontinental Air Freight in 1968 in the customs house brokerage department. In 1976 he transferred to Air General where he supervised all areas of the company’s ramp handling and warehouse operations in Boston. As the company grew, Bob advanced from operations management to corporate management where he focused on the duties of treasurer. In 1996 he assumed the role of Senior Vice President and COO with overall responsibility for the operations of the company. Bob was elected President in 1998.
Paula A Dexter
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Paula A. Dexter has 26 years of experience in the cargo industry. Prior to joining Air General she held various management positions in the medical industry. Paula joined the company in 1984, and 1986 she was promoted to Director Sales and Marketing, with national responsibility for airline sales. In 1988 she successfully developed our Ocean Cargo CFS division. This generated revenues at various under-utilized airport facilities such as Dallas, Houston, Laredo and Tampa. Paula added two U. S. Customs Examination Stations, in Dallas and Tampa. In April 1993 she was promoted to Vice President Sales, responsible for developing and implementing the company’s strategic sales plan nationwide. In May 2001, Paula became Air General’s Vice President with overall executive as well as Sales and Customer Service responsibilities. On August 25th 2010 Paula became the President of Air General Inc.
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Patrick Maloney joined Air General’s corporate office in Peabody Massachusetts in 2005 and is responsible for overseeing Air General’s finances and information technology. Previously Patrick had worked in the Boston warehouse at Logan Airport in 1999 and 2000 as a warehouse agent, during that time Patrick also created Air General’s first website. Patrick graduated from Northeastern University (NU) in 2004 from the College Business Administration with a triple major in Management Information Systems (MIS), Entrepreneurship and Finance. Patrick brings expertise in several fields including Finance, with experience as a Financial Advisor, as a Realtor and Information Technology where he has had experience as a Website Developer and as a Systems Administrator.
Vice President Business Development
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Donna joined Air General in October 2012 after a 32 year career in commercial aviation with British Airways. A graduate of Georgetown University, with an MBA from Central Michigan University, Donna has held various executive level positions with British Airways. As Director of Cargo Midwest Region, she managed operations and sales while participating in a complete re-engineering of World Cargo. Returning to Passenger Service on the East Coast, Donna chaired the International Carriers Committee while serving as Airport Manager for BA in Newark, and represented the airlines as IATA Slot Coordinator for two years. As Director Service Delivery Mid-Atlantic Airports she was responsible for airport operations, manpower, budgeting, safety and compliance. While VP Customer Contact Donna participated in the restructuring of Call Management, a role which led her to the position of Director, Customer Service Delivery for North America & Asia Pacific. In her new role at Air General, Donna will be exploring new avenues of opportunity for our business.
Paul Z. Siebols
Vice President Operations
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Paul has over 34 years experience in the air transportation industry. After receiving a Transportation Management Degree in the United Kingdom in 1970, he spent eleven years with British Airways as a Commercial Manager Overseas assigned throughout the world. He was station manager for various major international airlines, including British Caledonian and Pan Am. Paul joined Air General in September 1992, transferred to Corporate Headquarters in 1998, and was subsequently promoted to Vice President Operations for Air General system-wide. Paul is responsible for nationwide operations and customer service activities.
Frank J. Keller
Director of Operations
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Frank Keller has over 31 years of experience in the air cargo industry. He began his career in 1980 with Lufthansa German Airlines in Frankfurt, Germany. Frank worked in various facets of Lufthansa Cargo in both Germany and the U.S., including import/export documentation, cargo reservations, load planning, and weight and balance. He transferred to Boston in 1989 where he held the position of Cargo Service Manager before joining Air General in 1999 as Assistant Director of Operations. Frank was promoted to Director of Operations in May 2001. His extensive background with a major international airline enables him to adeptly apply his cargo expertise to the Air General system.
Director Safety, Security and Compliance
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Jeff joined the company in August 2002. He has over 14 years of experience in the International Air Cargo Industry. He also served 7 years in the U.S. Air Force, as an F-16 Avionics Maintenance Instructor and Technician and worked in several countries throughout the world. Jeff was with British Airways for 14 years and brings to the company experience in project management, and overall airline cargo operations. He is responsible for corporate safety and security compliance, working closely with each Air General station manager, and ensuring the safety of our operations and compliant conduct of our cargo handling business.
Air General Inc. was founded in 1961, and incorporated in Massachusetts by Robert M. Maloney Sr.
1960 - 1980
The company was initially established as a ground handling company specializing in handling cargo aircraft in Boston. Some of the first airline customers included Lufthansa, British Overseas Air Cargo, Seaboard World Airlines and Zantop Airlines. The operation mainly consisted of loading and unloading aircraft. Stations were established in several cities across the country, including Atlanta, Dallas, Miami, Los Angeles, Little Rock and Providence.
During the 1970s Air General had the distinction of being the first ground handling company in the United States to handle the new 747-F all cargo aircraft. The company continued to expand its ground handling contracts through this decade.
A new manpower payroll service contract was established with Air France in Boston. An affiliate company was established to support this new service contract.
Air General expanded into warehouse handling for international airlines. Airport cargo facilities were established in Atlanta, Dallas/Ft. Worth and Houston for British Caledonian Airlines. This expansion marked a new direction for the company, which involved the administrative side of the cargo it had previously handled. New levels of expertise were required to process international documents and comply with U.S. Customs regulations.
1981 - 1990
In conjunction with the Boston Massport Aviation Authority and The King Interests of Texas, an airport developer, Air General developed a new multi-tenant warehouse and aircraft cargo ramp. This was the first non-airline development at Logan International Airport. Air General became a tenant and managed the 84,000 square foot cargo complex and adjacent cargo ramp. The company was awarded the Japan Airlines warehouse handling contract in the new Boston facility. In addition, Air General established cargo operations for British Airways new gateways in Orlando and Tampa. Ground handling of cargo aircraft continued to be part of the services provided at each of these locations.
The ground handling business in Boston was sold to a local business group. The cost of maintaining capital equipment was excessive in the Northeast. The merger of Purolator and Emery resulted in the loss of several ground handling locations which included Miami, Los Angeles, Little Rock and Providence. An additional manpower labor service contract was initiated in Houston. A new subsidiary company, Aero Trade, was established to support this manpower contract. A new cargo warehouse handling contract was commenced with Japan Airlines in Dallas.
A new operation was initiated for CF Air Freight in Oakland. Air General was invited to establish the Oakland operation based on the service levels provided Emery at other Air General locations. This station is the company’s only ground handling operation today. Emery WorldWide (A CF Company) has continued under contract in Oakland.
The ground handling operations in Atlanta, Orlando and Tampa were discontinued. A determination was made that this segment of the business was more capital intensive than the market would support. The equipment from these stations was transferred to Oakland to support the growing Emery operation. Warehouse operations were maintained at all these locations for its international airline customers
Martinair commenced service into Tampa International Airport and chose Air General to handle its cargo operation.
Air General became a thirty percent limited partner in Hillair Orlando Limited Partnership. This partnership was formed to acquire ownership of a cargo facility in Orlando. At the time, Air General leased approximately twenty-five percent of the facility and provided property management services for the partnership.
1991 - 2000
Virgin Atlantic Airways opened a new gateway in Boston and awarded its cargo handling contract to Air General.
Cayman Airways awarded Air General its cargo handling contract for Houston and then Cayman Airways changed its cargo handling contractor in Tampa to Air General. Later in 1992 the Atlanta station was closed due to the loss of the British Airways contract in this city.
Air General initiated cargo handling contracts with Cargolux Airlines and USAir at Houston Intercontinental Airport. A new contract was added to the Tampa operation with Condor Airlines, a subsidiary owned by Lufthansa.
Air General regained the British Airways contracts in Orlando and Tampa in 1995, and was awarded the USAir contracts in Orlando and Tampa. Operations were initiated in Dallas for the handling of UPS bonded cargo.
US Airways contracted Air General to handle its Washington, D.C. cargo and mail operation in 1998. The scope of this contract entailed hiring and training 45 new employees for a startup time line of 30 days. Over the years Air General would grow to become the sole cargo handler at DCA adding contracts with United/Continental, Delta, Frontier and Alaska.
2001 - 2010
US Airways chose Air General from a field of six cargo handling companies to operate its newly expanded international and domestic hub city of Charlotte. The scope of this project entails management of US cargo operations with 94 employees. Charlotte’s activities include 750 flights a day plus 11 International flights.
In 2001 Air General acquired Airport Logistics Inc. Airport Logistics Inc. brought seven new cities, seventy four employees, and several carriers that Air General had not worked with. The new cities are: Allentown, Nashville, Detroit, Lexington, Louisville, St. Louis and New Orleans.
Lufthansa became an Air General client again in 2005 adding our air cargo services in Charlotte, NC (CLT) and Dulles, VA (IAD).
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