Airline Passenger Services

We inspire our Passenger Service staff to showcase their
warmth and hospitality making every customer eager to
travel with your airline again and again.

Passenger Handling Services:

  • Ticketing
  • Passenger & Baggage Check-In
  • Gate & Boarding
  • Baggage Services
  • Airport Lounge Staffing
  • Unaccompanied Minors and Special Handling Assist
  • VIP Meet & Greet
  • Departure Control
  • Emergency Response

 

Passenger Service Staff:

  • Excellent communication skills
  • Superior problem solving capabilities
  • Ability to respond well to difficult situations
  • Emotional resilience, able to handle pressure and meet timelines for a safe and punctual aircraft departure
  • Willingness to take ownership of a situation and be accountable for results

Our training is adaptable to customer requirements and our clearly defined performance measures are examined daily and contribute to
consistent delivery of results.

 

We challenge our people to continuously differentiate themselves from other service providers
by embracing our Standards of Excellence.
Our staff members offer passengers our Gold-Standard.

Premium Services

  • Airport Concierge Services
  • Interline connections escort/service
  • Dedicated check-in including hotel and off airport check-in
  • VIP and Special Assist Handling.
  •    

Passenger Services

  • icon The Warmest of Welcomes

    • A Welcoming Smile
    • A Friendly Verbal Greeting
    • Superior Customer Accommodation and Interaction.
  • icon Great First Impressions

    • Professionally Attired
    • Well-groomed
    • Courteous and Attentive
  • icon Personal Touches

    • Enhance the Pleasure of Each Passengers’ Experience
    • Offer Information, Advice and Assistance
  • icon Genuine Farewells

    • Last Impressions Count
    • Customers Leave with A Genuine “Thank You” Wrapped in A Warm Smile
See our Air Cargo handling services ›