Effective as of January 1, 2020
What Is Personal Information?
Personal information (often called personal data) means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications. Personal information includes sensitive personal information.
What Is Sensitive Personal Information?
Some laws require additional protections for categories of personal information that are considered sensitive. Sensitive categories include information about an individual's race, ethnicity, religion, health, sexuality or biometric information.
When Does Air General Collect Personal Information About You?
We collect personal information about you whenever you fill our online forms to request services, when you use our services (whether these services are provided by us or by other companies or agents acting on our behalf), including when you travel using our Greeter Services, when you use our online forms to request various services or interact with us via email. For example, when you request Air General Traveler Services using our online Meet & Greet Booking Request form, you choose to provide us with personal information.
In addition, we may receive personal information about you from third parties, such as:
Does Air General Collect Personal Information On Young People?
At times Air General receives requests, either directly or indirectly, through partners such as travel agencies or personal booking agents, to provide services to assist young travelers. At that time, Air General requires that a parent or guardian fill out the Young Traveler's Information Form. By filling out this form, the parent or guardian authorizes us to collect and process certain personal information on individuals under age 16, only for the purpose of providing the requested services.
What Types of Information Does Air General Collect?
When you use our services, you will need to provide us with your personal details or the details of those individual(s) who will be using our services during their travel.
We collect the following categories of personal information:
How Do We Use Your Personal Information?
Is It Necessary To Collect Sensitive Personal Information?
Air General as a matter of practice attempts to limit the circumstances where we collect and process sensitive personal information. Examples of our collection and processing of sensitive personal information follow:
In addition, you may have requested services (such as a meal or delivery to a specified destination) which is not 'sensitive personal information' but may imply or suggest your religion, health or other information.
Does Air General Send You Marketing Communications?
When we have your permission, we may from time to time send you marketing communications from Air General or Air General Passenger Services. Marketing communications may include a business partners' products and services related to the travel you are undertaking, as well as our own.
We will only allow third parties or other members of our group to send marketing communications to you when you have agreed to receive marketing from third parties. We will respect your choice as to what communications you wish to receive and how these are sent.
You will only be sent marketing emails from other companies within our group where you have provided your consent to those companies.
How Can You Change Which Marketing Communications You Receive Or Unsubscribe?
If you decide you would no longer like to be sent marketing communications, you can change your mind at any time.
Each marketing communication we send by email will also have instructions whereby you can opt out from an unsubscribe option which will allow you to stop receiving further marketing emails. You may also stop any further text messages by replying with the word ’STOP.’
Alternatively, you can unsubscribe an email address by sending an email to firstname.lastname@example.org, which will stop us from sending all marketing communications to the address provided. You will need to do this for each email address you have used with us in the past.
We aim to action requests to stop being sent marketing communications within 10 working days of receiving those requests, but it is possible you will receive some marketing in the period prior to that change being made.
Please note that if you tell us that you do not wish to be sent further marketing communications, you will still receive service communications (as described above) which are necessary, for example, to confirm your booking or to provide you with an update on the status of your request for Services. If you ask us to stop sending marketing communications, please note we may still retain your personal information for the purposes of indicating that you do not want to receive marketing communications. If you have provided us with consent for marketing purposes, you may withdraw your consent to such processing at any time by contacting us at email@example.com.However, if you withdraw your full consent, in some circumstances, it may mean we will not be able to provide all or parts of the services you have requested from us and you will not be able to cancel your booking or obtain a refund of any charges you have paid.
What Is Our Legal Basis For Processing Your Information?
Air General will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason(s) Air General collected and needs to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be:
If processing of your data is subject to any other laws, then the basis of processing your data may be different to that set out above and may, in those circumstances, be based on your consent in all cases.
How Long Does Air General Maintain Personal Information?
We will keep your information for as long as we need it for the purpose for which is being processed. For example, where you request our services, we will keep the information related to your trip and events that you have scheduled, so we can fulfill the specific driving arrangements you have made or provide the accommodations you requested. After that, we may keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the service. However, Air General generally deletes your information within 90 days from the last date of services provided to you.
When Does Air General Disclose My Personal Information?
We do not share personal information for any commercial or marketing purpose unrelated to the delivery of Air General products and services without asking you first. We do not rent or sell our customer lists. The following are limited situations where we may share information with third parties, including personal information, for the purposes described below.
We may also disclose your personal information to the following third parties for the purpose described here:
How Do We Handle Personal Information in The European Economic Area and the UK?
The nature of our business means it is sometimes necessary for us to send your personal information outside the European Economic Area or the UK to fulfil your travel arrangements. Your personal information may be sent to and stored by us and third parties in countries outside the country in which you are located and outside the European Economic Area and the UK.
In addition, we may transfer your personal information to parties in countries outside the country in which you are located in order to provide the cargo or passenger services or other requested services to you. This may involve sending your personal information to countries that have data protection and privacy laws that are less protective than those in the country where you are located.
What Are Your Options Regarding Your Personal Information?
Under data protection laws in the European Union and the UK, you have certain rights in relation to your personal information. Responses to exercise your rights will be provided within one month and generally there is no fee for making these requests. If your request is particularly complicated, we may extend the deadline for responding to three months, but we will let you know if this is the case.
We will handle all requests in accordance with applicable law. However, depending on the right you wish to exercise, and the nature of the personal information involved, there may be legal reasons that prohibit us from granting your request.
What Are Your Rights?
Based on the law applicable to the use of your personal information, you may have rights that you can exercise in relation to your personal information particularly if you are located in the European Economic Area or other countries with similar data protection laws and regulations. These rights may be conditional or we may have to balance your rights against our rights and obligations to process your personal information or to protect the rights and freedoms of others. A number of the rights you have in relation to your personal information, as applicable in the European Economic Area, are explained below:
Information that identifies you will be removed our active systems. However, a separate and restricted copy of the identifying information will be kept for up to two years to meet the obligations we have to law enforcement, national authorities and legal proceedings.
What Do We Consider When Erasing Your Personal Information?
We may need to retain certain elements that relate to a contract between you and Air General, for our own legal and auditing purposes.
A record of your request including the personal information you supplied will be retained in the application used to carry this out for 2 years.
In some circumstances it may mean we will not be able to provide all or parts of the services you have requested from us in relation to previous travel or retain any preferences you have previously shared with us.
We cannot erase your personal information if we have identified that you either have an open complaint with us or we hold a previous case for you within the past two years. We are required to retain this information in case there is a need to re-open the complaint.
How Can You Exercise Your Legal Rights and Change How We Use Your Data?
If you wish to change how we use your personal information, please contact us at firstname.lastname@example.org. If you wish to receive a copy of any other information we hold on you, we will ask for some information to identify you, which will only be used to process your request. We will verify your identity via email before continuing with your request.
To facilitate this request, we recommend that you contact us in writing at the address above and include the following information with your request:
Do Not Track (California residents only)
Do not Track (’DNT’) is a setting provided by your browser (depending on the browser used) that you can activate in your browser's settings to let websites know that you do not want them collecting certain information about you. Unfortunately, we do not currently have the technology to respond to DNT signals. As a result, we do not afford different treatment to California residents whose browsers send a DNT signal as opposed to those without this setting.